FAQs

myzac™ is designed to feel comfortable across all skin types, including sensitive skin.

Yes. We take a calm, comfort-first approach and focus on gentle, skin-supporting formulas.

Often, yes. Many acne-prone routines do best with gentle, non-stripping products that support the skin barrier. If you are unsure, please patch test first and speak with a healthcare professional.

We choose Australian botanicals because they are well suited to local conditions, and we can source them thoughtfully and traceably. We also love their sensory feel, supporting a calm, comfort-first experience on the skin.

A simple routine is: cleanse → 🌫️ mist/toner → 💧 serum → 🧴 moisturiser → 🧴☀️ SPF (AM).

A:Night routine (PM): 🌙 🫧 Cleanse → 🌫️ Moisture Mist → 🧴 Moisturise

Yes. Mist lightly from arm’s length to refresh and rehydrate, then let it dry naturally. Please avoid spraying directly into the eyes.

Start once daily and increase slowly as your skin feels comfortable.

Usually, yes. Introduce new actives slowly and try not to layer too many strong products at once. If your skin is feeling a bit sensitised, scale back and keep things simple for a few days.

We are sorry your skin is feeling uncomfortable. Please stop using the product, rinse with lukewarm water, and simplify your routine until your skin calms. If irritation persists, please speak with a healthcare professional.

We currently ship across Australia 🇦🇺 and may add more destinations over time.

We aim to process and dispatch orders within 1–2 business days. Orders are not generally processed or dispatched on weekends or public holidays. Australian orders are sent using Australia Post, with tracking where available. Delivery times are estimates, and your tracking information will generally provide the most current delivery estimate. See our Shipping Policy for full details.

You will receive a shipping confirmation email with your tracking details.

If your order has not been dispatched yet, please reply to your order confirmation email as soon as you can and we will do our best to help.

In addition to your statutory rights, myzac™ offers a 30-day change-of-mind return period for eligible products. Products must be unused and unopened, with any hygiene or tamper seal intact. If something arrives damaged, faulty or incorrect, please contact us and we will help. See our Refund Policy for full details.

For hygiene and safety reasons, we cannot accept returns of opened products unless the item arrived damaged or there was an error with your order. If something is not right, please reach out and we will help.

myzac™ was founded by Kim Zacharia in Australia

Kim Zacharia has been a Registered Nurse since 1996. Her background spans hands-on patient care and a deep, practical understanding of skin health, comfort, and sensitivity, which helps shape
myzac™'s calm, comfort-first approach.

myzac™ was shaped by Kim’s long, personal journey with sensitive, easily irritated skin and the search for products that feel truly comfortable, calm, and supportive on the skin.

Yes. All myzac™ products are under 100 mL, so they are carry-on friendly for flights. Keep them in your clear liquids bag and check your airline’s liquid rules if you are unsure.

Australia.

You can email us via the contact form on the website. If you prefer, you can also call or message us 📞💬 and we will get back to you as soon as we can

Energising Enzyme Cleanser is for anyone wanting a gentle exfoliating cleanser that can be used daily, or as an at-home exfoliating treatment when needed.

Yes. Apply a small amount and start under the eyes, gently tapping around the bony orbital area. Then continue over the rest of the face as part of your routine. Please avoid getting the product into the eyes.

No.

We choose not to use phenoxyethanol so we can keep our preservative approach aligned with our comfort-first philosophy and the needs of people who prefer to avoid it. We instead use alternative, skin-supporting preservation systems to help keep formulas safe and stable. If you have a specific sensitivity or allergy, please patch test and speak with a healthcare professional.