Shipping Policy
Last updated: 26 October 2026
We want ordering from myzac™ to be simple. This policy explains how we handle shipping, returns, refunds and products that arrive damaged, faulty or incorrect.
myzac™ is operated by MYZAC PRODUCTS PTY LTD ABN 89 655 470 876.
Nothing in this policy limits any rights you have under the Australian Consumer Law.
Where we ship
myzac™ currently ships within Australia.
If we introduce international shipping in the future, the applicable shipping costs, delivery information and any additional terms will be provided before purchase.
Order processing
We aim to process and dispatch orders within 1–2 business days.
Orders are not generally processed or dispatched on weekends or public holidays.
During launches, promotional periods, Christmas and other particularly busy periods, processing may take a little longer. If there is a significant delay with your order, we will do our best to let you know.
Delivery
Australian orders are currently sent using Australia Post, with tracking where available.
Delivery times shown on our website, at checkout, in tracking information or in order communications are estimates rather than guaranteed delivery dates.
Once your order has been dispatched, delivery timing can be affected by the carrier, your location, weather, public holidays and other circumstances outside myzac™'s reasonable control.
Your tracking information will generally provide the most current delivery estimate.
Shipping costs
Any applicable shipping charge will be shown at checkout before you complete your order.
Where myzac™ offers free shipping above a particular spend, or as part of a promotion, the relevant threshold and conditions will be displayed with the offer.
Tracking your order
When tracking is available, you will receive a shipping confirmation containing your tracking information once your order has been dispatched.
Tracking information may take a little time to update after the carrier first receives your parcel.
Check your delivery details
Please check your name, delivery address and contact details carefully before submitting your order.
If you notice an error, contact us at info@myzac.com.au as soon as possible.
If an order has not yet been dispatched, we will do our best to correct the details. We cannot guarantee that an order can be changed once it has entered processing or been handed to the carrier.
If a parcel is returned to us because the delivery details supplied were incorrect or incomplete, we may ask you to pay the reasonable cost of redelivery, unless the error was ours or you are otherwise entitled to a remedy under Australian Consumer Law.
Authority to leave and unattended deliveries
Where Australia Post or another carrier offers an authority-to-leave or safe-drop service, a parcel may be left at the nominated address in accordance with the delivery instructions and the carrier's terms.
Please choose a delivery location where parcels can be received safely.
If tracking shows a parcel as delivered but you cannot locate it, check around the delivery location and with other members of the household or building, then contact us so we can help you investigate with the carrier.
Nothing in this section limits any rights or remedies available under Australian Consumer Law.
Lost or delayed parcels
If your tracking has not updated for an unusual period or your parcel appears to be lost, contact us at info@myzac.com.au.
We will work with you and the delivery provider to investigate.
Please allow the carrier a reasonable opportunity to complete its investigation. Where a parcel is confirmed as lost, we will provide an appropriate solution having regard to the circumstances and your rights under Australian Consumer Law.
Damaged or incorrect orders
If your order arrives damaged, leaking, broken or contains the wrong item, please contact us as soon as reasonably possible.
Include:
- your order number;
- a short description of the problem; and
- photographs of the product, packaging and shipping parcel where helpful.
This information allows us to resolve the issue more quickly.
Contact us
For shipping, return or refund enquiries:
myzac™
Level 1/424 New South Head Road
Double Bay NSW 2028
Australia
Email: info@myzac.com.au