Privacy Policy
Last updated: 26 October 2026
At myzac™, we want your experience with us to feel straightforward — including what happens to your personal information.
myzac™ is operated by MYZAC PRODUCTS PTY LTD ABN 89 655 470 876.
This Privacy Policy explains how myzac.com.au (the “Site”, “we”, “our”, or “us”) collects, uses, stores and shares personal information when you visit myzac.com.au, place an order, contact us, sign up to hear from us or otherwise interact with myzac™.
Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to us, we handle personal information in accordance with those requirements.
What personal information we collect
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Depending on how you interact with MYZAC, technical information we collect may include your IP address, browser and device type, time zone, pages or products viewed, search activity, referring pages, interactions with our website and cookie or similar technology data.
Depending on how you interact with myzac™, we may collect:
- your name;
- email address;
- telephone number;
- billing and delivery address;
- order and purchase history;
- information about products you purchase or are interested in;
- payment and transaction information;
- communications you send to us;
- customer-service enquiries, feedback and complaints;
- marketing preferences;
- information you provide when entering a promotion, competition or giveaway;
- reviews or other content you choose to submit;
- IP address, browser type, device information and approximate location information;
- information about how you use and navigate our website; and
- information collected through cookies, analytics tools, pixels and similar technologies.
Payments made through our website are processed through our e-commerce platform and payment providers. myzac™ does not need to store your complete payment-card details to process an ordinary online order.
Children’s privacy
MYZAC’s website is intended for a general consumer audience and is not specifically directed to children. We do not knowingly seek to collect personal information from children. If you believe a child has provided personal information to us in circumstances where it should not have been collected, please contact us so we can review the information and take appropriate action.
Sensitive information
myzac™ does not ordinarily ask customers to provide health or other sensitive information in order to purchase our products.
Because our products are designed with comfort and changing skin needs in mind, customers may sometimes voluntarily mention personal information about their skin, health, menopause experience or other circumstances when contacting us.
Please only provide information that is relevant to your enquiry. Where sensitive information is provided to us, we will only collect, use or disclose it where reasonably necessary and permitted by law.
How we collect information
We generally collect personal information directly from you when you:
- place an order;
- create or use a customer account;
- contact us;
- subscribe to emails or other marketing;
- submit a form;
- participate in a promotion or giveaway;
- leave a product review;
- interact with us through social media; or
- otherwise provide information to us.
Some technical information is collected automatically when you use our website through cookies and similar technologies.
We may also receive information from service providers that help us operate our store, fulfil orders, process payments, communicate with customers, analyse website use or advertise our products.
Why we use your information
We may use personal information to:
- process, fulfil and deliver orders;
- process payments, refunds and exchanges;
- send order, delivery and service communications;
- provide customer support;
- respond to questions, feedback or complaints;
- maintain customer accounts;
- administer gift vouchers, offers, competitions and promotions;
- detect or prevent fraud and misuse;
- improve our website, products and customer experience;
- understand website traffic and customer behaviour;
- measure the performance of our marketing;
- send marketing communications where you have consented or where otherwise permitted by law;
- personalise advertising where applicable;
- maintain business and transaction records; and
- comply with legal, regulatory, tax, accounting and other legitimate business requirements.
We do not sell customer contact lists.
Shopify and other service providers
Our online store is powered by Shopify.
To operate myzac™, we may also use third-party providers for services such as:
- payment processing;
- order fulfilment and delivery;
- email and customer communications;
- website hosting and functionality;
- analytics;
- advertising;
- fraud prevention;
- customer reviews; and
- professional, accounting, technology and business services.
These providers may process personal information on our behalf or, in some circumstances, for their own purposes in accordance with their privacy terms.
Our website may use Shopify analytics and, where enabled, technologies such as Google Analytics and Meta advertising tools to help us understand website activity and measure advertising.
We use EDM CRM management software such as Klaviyo to support customer communications and email marketing. Depending on how you interact with myzac™, and they may process information such as your name, email address, telephone number, purchase or browsing activity, IP address and cookie information on our behalf.
We may also disclose personal information where reasonably necessary to comply with applicable law, respond to a lawful request, protect our legal rights, investigate suspected fraud or misuse, or in connection with a business restructure or transaction where permitted by law.
Cookies and tracking technologies
myzac™ uses cookies and similar technologies to help our website work properly and to understand how it is used.
Depending on our website configuration, these technologies may be used for:
- essential website functions;
- remembering preferences;
- shopping-cart and checkout functions;
- website analytics;
- measuring marketing performance; and
- personalised or targeted advertising.
The lifespan of a cookie on your device depends on whether it is a "session" or "persistent" cookie.
- Session cookies last until you close your browser.
- Persistent cookies remain on your device until they expire or are manually deleted.
Most of the cookies we use are persistent and typically expire between 30 minutes and two years from when they are placed on your device.
Learn more at www.allaboutcookies.org
You can control certain cookies through your browser and, where provided, through the privacy or cookie controls on our website. You may also be able to manage personalised advertising through the privacy settings of platforms such as Google and Meta. Your choices may affect some website functionality or the relevance of advertising you see.
Marketing communications
If you subscribe to myzac™ marketing, we may use your contact details to send you news, product information, offers and other marketing communications.
You can unsubscribe from email marketing at any time by using the unsubscribe link contained in our emails or by contacting us.
Unsubscribing from marketing does not stop necessary service communications relating to an order, refund, delivery or customer-service enquiry.
Advertising and social media
Where advertising technologies are enabled, information about your interaction with our website may be used to measure advertisements or help show more relevant myzac™ advertising on platforms such as Meta or Google.
The information available to these providers and the choices available to you depend on the technologies currently enabled on our website and your own privacy settings.
Overseas processing and disclosure
Some of the technology and service providers used to operate an online Shopify store are based outside Australia or process information using overseas infrastructure.
For example, Shopify is a Canadian company and may process personal information in Canada, the United States and other locations in which it or its service providers operate.
Other technology, analytics, marketing or payment providers may also process information overseas.
Where Australian privacy law applies, we take reasonable steps appropriate to the circumstances when using overseas service providers.
Keeping information secure
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
We use established third-party platforms and service providers to support the operation of our online store and restrict access to personal information to people who require it for legitimate business purposes.
No method of transmitting or storing information online is completely risk-free, so we cannot guarantee absolute security.
How long we keep information
We keep personal information for as long as reasonably necessary for the purpose for which it was collected, including to:
- provide products and customer support;
- maintain transaction and business records;
- meet tax, accounting and legal obligations;
- resolve disputes; and
- protect against fraud or misuse.
When information is no longer reasonably required, we may delete, destroy or de-identify it where appropriate and permitted by law.
Accessing or correcting your information
You may contact us if you would like to:
- request access to personal information we hold about you;
- ask us to correct inaccurate or out-of-date information; or
- ask a question about how your personal information is handled.
We may need to verify your identity before actioning a request.
Some information may need to be retained where required or permitted by law.
Privacy complaints
If you have a privacy concern or believe your personal information has been handled incorrectly, please contact us and provide enough information for us to investigate.
We will review your concern and respond within a reasonable period.
Where the Privacy Act 1988 (Cth) applies and you are not satisfied with our response, you may also be entitled to make a complaint to the Office of the Australian Information Commissioner.
Changes to this policy
We may update this Privacy Policy when our business, website, technology providers or legal obligations change.
The latest version will be published on myzac.com.au with the updated date shown at the top of this page.
Contact us
For privacy questions, requests or complaints:
myzac™
Level 1/424 New South Head Road
Double Bay NSW 2028
Australia
Email: info@myzac.com.au